To ALL:
This is not meant as a “Trashing of Iomega”, but a story of how it actually is.
Three weeks ago, I experienced a failure of two JAZZ devices. I was assured that not only would the drives be repaired, but the lost data would be retrieved.
During those three weeks, I received assurances from customer support that my problems were being taken care of.
Today, three weeks later, I have one of the drives and one of the three disks of lost data recovered. Customer support blames the false promises on things that are out of their control (Its the old ”Its not my problem syndrome”).
Bottom line: IOM, in my not so humble opinion, has not only a quality control problem, but a problem with their front line...customer service.
Oh yeah, I forgot to tell you about the internal ZIP drive that went bad on me Tuesday....
They took my credit card number (I was told that would allow them to expedite delivery – overnight) and said they would do their best to get a replacement drive the next day (Wednesday)! Today (Thursday), when I called customer service, the response was, we shipped it today. The response: ”I didn't promise you”!!!!!!!
What BULLS**T!
I'm in the graphics industry and mass storage is a must for me and a lot of associates (pre-press and printers). I'm not the only company with these kind of problems. For those interested, the following link will shed a little more light.
thirdeyesp.com
If you guys want to pump money down a sink hole, its your choice.
Something like Caveat Emptor? |
