Datek Brokerage $9.95 a trade Message Board

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Non-Tech : Datek Brokerage $9.95 a trade

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To: Robert Bethge who wrote (10347)	11/19/1998 5:42:00 PM
From: Robert Bethge	Read Replies (7) of 16892

At approximately 9:24 am this morning Datek experienced a service outage in a system that handles and routes customer orders. Web servers and Nasdaq order processing systems were restored by 9:45 am with some delays. All other systems which include 'listed' and 'Nasdaq stop orders' (which represent less than 2% of our orders) were being routed normally by approximately 10:30 am. An unrelated phone-switch hardware failure disabled incoming calls to our primary customer-support and order-desk for a similar period. Both failures have been rectified and the causes eliminated. It is unfortunate that our attempts to deliver better-performing and technologically advanced trading systems periodically encounter trouble. You learn so much more when things break than you do when things work. The format of this thread is not conducive to answering specific or trade related questions, however we do encourage any of you who encountered specific problems to contact our customer support team at support@datek.com where you may receive individual attention to your personal matters. We strive to provide the best service and the most direct access to the marketplace. We know that you have a choice among many online brokerages, and appreciate your consistently choosing Datek Online. Robert Bethge Vice President Big Think/Datek Online Holdings Corp.

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