Datek Brokerage $9.95 a trade Message Board

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Non-Tech : Datek Brokerage $9.95 a trade

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To: Robert Bethge who wrote (10359)	11/20/1998 1:16:00 PM
From: Fred Puppet	Read Replies (1) of 16892

We should thank Robert Bethge for admitting that yesterday's problems were caused by a Datek hardware failure. This happens periodically, and whenever I call to ask what the problem is, the standard response is "We're having a problem with NASDAQ". The problem is physically local to Datek, yet they never want to admit it. So, thank you Robert, for being honest today. However, Robert is being quite disingenuous by suggesting that people should contact customer service about specific problems. During one of the previous failures, I decided to test Datek by complaining about a specific buy order. The Ask price fell far below my buy limit, and stayed there for about 30 minutes. When I complained over the phone, Datek told me to complain via email. The emails were ignored so I started calling again. Eventually they "found" my emails and responded by quoting the paragraph in the customer agreement that states if Datek's hardware fails and customers lose money, it's not Datek's fault. That's what they'll tell all of the customers who lost money due to yesterday's failure.

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