America On-Line: will it survive ...? Message Board

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Technology Stocks : America On-Line: will it survive ...?

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To: Harry Larson who wrote (1041)	1/14/1997 11:07:00 AM
From: Todd Daniels	of 13594

>the shorts will squeezed to the sky. Not after the general media pick up on the Wisconsin Sentinel story posted two days ago about the Wis AG seeking to help AOL customers obtain refunds for not being able to get on. Customers "have a fairly good complaint to make" said the assistant AG. I'd bet WI AG won't be the last either. Maybe FL,WA, and PA next. They were leaders in the "default to $19.95" flap. I'd also bet on a few class action suits similar to the one AOL settled last year re. overcharging. Those shark lawyers won't let this much bigger opportunity pass without taking a shot. Think about it. They may not even need a real solid legal case to make AOL cave. If AOL argues that there's nothing in their TOS about service level guarantess, they come off looking real user-unfriendly. And, because the basis is inability to get into the service, it would be ludicrous to offer/have a settlement of free time as with last year's overcharging suits. Cash refunds only.

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