SI
SI
discoversearch

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor.  We ask that you disable ad blocking while on Silicon Investor in the best interests of our community.  If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Non-Tech : Datek Brokerage $9.95 a trade
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  
To: Robert Bethge who wrote (10405)11/25/1998 9:20:00 AM
From: Fred Puppet  Read Replies (2) of 16892
 
Here's an example of real customer service. On Monday just before the open, I placed a couple of short sale orders at NDB, because I knew I couldn't get a fill near the open at Datek. One order got filled immediately at the high of the day, and the other stock never traded as high as my limit. I had no complaints. Unknown to me, NDB had some problems with executions later in the day. I was unaffected, because I didn't place any other orders. Monday night at 6:30, NDB called me at home. First they apologized for their execution problems, and then they asked me to review my orders for the day to see if there were any that should have been filled but were not filled due to their computer problems. If there were any such orders, they offered to retroactively give me a fill, even if the market had moved in my favor. Now that's service!
Report TOU ViolationShare This Post
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  

HomeMailHotSubjectMarksPeopleMarksKeepersSettings
Terms Of UseContact UsCopyright/IP PolicyPrivacy PolicyAbout UsFAQAdvertise on SI
© 2025 Knight Sac Media.  Data provided by Twelve Data, Alpha Vantage, and CityFALCON News