PL, I have just e-mailed CCI through their feedback button. Let's see what happens. Actually, there is more to the story than I first wrote. Since I made my first order with CCI, my Visa was cancelled by the bank because of a "breach of security". Before, y'all get your knickers in a twist, I'm not accusing CCI or TSIG of any wrongdoing. Someone charged something on my Visa in Canada! I haven't been to Canada for 15 years. So, my problem is not that my latest order wasn't authorized, but that a promised phone call was not made. This is very bad customer relations. Admittedly, it happens with lots of companies nowadays, but a start up company can't afford that kind of thing, IMHO.
BTW, I have updated my account with my new Visa #, so they should be able to go ahead and process my order. I think that they don't have all the procedures in place yet for when something like this happens.
They should have e-mailed or called me.
Oops, I meant to address this to peacelover. |
