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Strategies & Market Trends : Keep Your Eye On The Ball - Watch List

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To: TFF who wrote ()	12/12/1998 3:46:00 PM
From: CanynGirl	Read Replies (2) of 2802

infoworld.com V-commerce: the next frontier? By Ephraim Schwartz InfoWorld Electric Posted at 9:33 AM PT, Dec 11, 1998 Voice commerce, which has been severely limited by awkward interfaces that require users to access information through layered menus over the phone, is destined to be made as usable and robust as Web-based Internet-commerce applications, thanks to interactive voice-recognition (IVR) technology. On Monday, Edify plans to announce a landmark upgrade that will voice-enable its self-service Electronic Workforce software via an agreement with Nuance Communications.

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