This looks good for the company....
12/16 08:25 Inference CBR Content Navigator 3.5 Named CLL CENTER Solutions
INFR.O>
Inference CBR Content Navigator 3.5 Named CLL
CENTER Solutions Magazine Product of the Year
NOVATO, Calif.--(BUSINESS WIRE)--Dec. 16, 1998--Inference
Corporation (Nasdaq:INFR) today announced that its CBR Content
Navigator 3.5, the foundation of Inference's recently announced
k-Commerce product suite, has been named 1998 "Product of the Year" by
CLL CENTER Solutions Magazine.
The award will be formally announced in the January issue of the
publication.
"CLL CENTER Solutions Magazine initiated the Product of the Year
award program to help our readers sort through the vast proliferation
of new products and services that exist in the call center
marketplace," said Rich Tehrani, Group Publisher, Technology Marketing
Corporation (TMC) - the publisher of CLL CENTER Solutions Magazine.
"Inference's CBR Content Navigator 3.5 deserves recognition for being
the first call center software based entirely on Extensible Mark-up
Language (XML). CBR 3.5 enables a company to organize its knowledge,
make it accessible and then provide the answer the customer seeks via
a powerful case-based reasoning engine."
"Winning the CLL CENTER Solutions Product of the Year award
clearly demonstrates that Inference is delivering the best possible
solutions to our customers," said Charles W. Jepson, president and CEO
of Inference Corporation. "We are delighted to receive this award."
Inference Corporation
Inference develops and markets the most advanced knowledge-based
customer service solutions for Internet self-service and call centers
used by over 500 customers worldwide. These solutions offer universal
access to a comprehensive knowledge base that includes human
experiences and documents via an intuitive, conversational interaction
that replicates the best customer service representative to improve
customer satisfaction, reduce support costs and accelerate growth.
Headquartered in the San Francisco Bay Area, with international
headquarters near London, England, Inference offers a complete line of
consulting, support and training services from offices throughout
North America and Europe. For further information contact Inference
Corp. at 415/893-7200, send an e-mail to infoinference.com or visit
inference.com.
Note to Editors: The Inference logo, CBR Express and CasePoint
are registered trademarks CBR Content Navigator and k-Commerce are
trademarks of Inference Corporation. All other company names and
products are trademarks or registered trademarks of their respective
companies.
--30--azs/sf*
CONTACT: Inference Corp.
Nobby Akiha, 415/893-7210
nobby.akihainference.com
or
Phase Two Strategies
Kathleen Noonan, 415/772-8434
kathleen:noonanp2pr.com
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