Global ONE survey says:
Global One in the UK Poll Reveals that Over 40% of Users Believe that ATM and Internet Services are the Most Important Future Offerings in the Telecoms Industry
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LONDON, 11 December 1998 -- The UK business unit of Global One, the worldwide joint venture of Deutsche Telekom, France Telecom, and Sprint, is today announcing the results of an opinion poll of 1000 business users. The interactive poll was conducted on both the Global One stand at the TMA exhibition in October and via the Global One web site. The research focuses on key issues that are driving the telecoms market today. Issues covered included the effects of European market liberalisation on end-users, confidence in suppliers overcoming year 2000 problems and the types of services which are perceived to be the most critical to businesses in the future.
Improvements From Suppliers and Reasons for Change
Asked about the improvements business users would most like to see with their current supplier and reasons for changing supplier in the light of ever increasing choice, network quality was ranked at the top of both lists by corporate users. Cost savings and a full service range respectively followed network quality.
In addition, users were asked which service offering was perceived as the most mission critical to their business over the next two years. Over 40% believed that ATM and Internet services were most important in supporting their mission critical applications. This was closely followed by VPN and Intranet offerings, both of which were highlighted as being of key importance in the run up to the millennium.
Impact of European Telecoms Deregulation
With the changing structure of the supply side of the industry being a high profile topic in the telecoms sector, users revealed that mergers and acquisitions in the telecoms industry have helped rather than hindered their business. However, given the level of consolidation in the market, over 60% of users believed there should be a governing body to protect their interests. Further to this, an overwhelming 95% of users believed that benefits would accrue from deregulation and the opening up of competition in Europe.
Millennium Bug
Finally, with the millennium fast approaching, end-users were asked about the confidence they have in their suppliers' ability to overcome communications problems in the year 2000. The results were very positive with a vast majority of the respondents trusting their suppliers to solve their compliance issues on time.
Global One, the worldwide joint venture of Deutsche Telekom, France Telecom, and Sprint, offers a single source for the solution of voice and data needs of businesses, carriers, and consumers around the world
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