Lands' End Selects IDT's E-Commerce Solution
BusinessWire, Friday, December 18, 1998 at 09:03
HACKENSACK, N.J.--(BUSINESS WIRE)--Dec. 18, 1998--
Leading Mail Order and E-commerce Vendor to Boost Customer
Convenience Through Click2talk, Net2Phone's Seamless Web-to-Phone
Calling Product
IDT Corporation (NASDAQ:IDTC) announced today that it has signed
an agreement with Lands' End to integrate IDT's Click2Talk application
into its web site, whereby users will be able to speak through their
computers to sales representatives on the telephone via the Internet.
Click2Talk offers web users a live phone connection without the
inconvenience of having to log off the Internet, while offering
businesses the opportunity to enhance client relations by adding the
element of human voice to customer interaction.
When international customers access www.landsend.com's order form
for purchases, the Click2Talk icon appears right on the site. The
customer clicks on the icon and the call is seamlessly routed over the
Internet from the consumer's PC to a live representative at Lands'
End, enabling the customer the opportunity to ask questions about
specific products or policies. Because calls are routed over the
Internet until they reach the U.S., international customers can reach
toll-free numbers that are inaccessible through traditional long
distance phone service.
"Lands' End has always been committed to complete customer
satisfaction, and by adding Click2Talk to our web site, we connect our
friendly phone operations with customers through the electronic
realm," said Ron Frey, Internet Business Manager of Lands' End.
"Retailers around the world have been taking advantage of the
benefits of Click2Talk, and we are thrilled that Lands' End has
started offering our unique solution as an additional way to enhance
their shoppers' experience online," said Jordan Katz, Director of
Click2Talk.
Click2Talk works in conjunction with Net2Phone, IDT's Internet
telephony division, which has already routed over 80 million minutes
of IP telephony phone calls. More information about Click2Talk is
available at www.click2talk.com, where users can test out the
application, or by calling 888-872-1230.
IDT is a leading emerging multinational carrier that combines its
position as an international telecommunications operator, its
experience as an Internet service provider and its leading position in
Internet telephony to provide a broad range of telecommunications
services to its wholesale and retail customers worldwide. The company
provides its customers with integrated and competitively priced
international and domestic long distance, pre-paid calling cards,
Internet access and, through its Net2Phone product offerings, Internet
telephony services including Net2Phone Direct, Net2Fax, and
Click2Talk. For more information about IDT's Internet telephony
services, please visit www.net2phone.com.
Lands' End (NYSE:LE) is a leading direct merchant of
traditionally styled, casual clothing for men, women and children,
accessories, domestics, shoes, and soft luggage. The company's
products are offered through regular mailings of its monthly primary
catalog and its specialty catalogs. Lands' End is known for providing
products of exceptional quality at prices representing honest value,
enhanced by a commitment to excellence in customer service.
Except for historical information, all of the expectations and
assumptions contained in the foregoing are forward-looking statements
involving risks and uncertainties. Important factors that could cause
actual results to differ materially from such forward-looking
statements, include, but are not limited to, the competitive
environment for Internet telephony, changes of rates of all related
telco rates and services, legislation that may affect the Internet
Telephony industry, IDT's ability to operate the services described on
a large scale commercial level. For additional information regarding
these and other risks associated with the Company's business refer to
the Company's reports filed with the SEC.
Sarah Hofstetter
Vice President, Corporate Communications
IDT Corporation
201-928-2882
CONTACT: IDT Public Relations
Sarah Hofstetter, 201/928-2882
sarah@corp.idt.net
or
Lands' End Media Relations
Thane Ryland, 608/935-4171
tryland@landsend.com |
