Help Desk Software Niche (RMDY, INFR, SWRT) Message Board

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Technology Stocks : Help Desk Software Niche (RMDY, INFR, SWRT)

VNTV 77.60

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Jan 12 4:00 PM EST

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To: Warren Gates who wrote (15)	5/1/1996 3:48:00 PM
From: olduser	of 135

Being familiar with some of Scopus' product line, I thought I would comment on the product (as opposed to fundamentals). The main problem I have with investing in Scopus is the numerous complaints I've heard from several different companies attempting to implement Scopus as a corporate-wide solution. Apparently there's MUCH work involved in comparison to another solution like Remedy. I've actually used the Scopus call-tracking portion of their system - my main complaint was it was extremely slow and prone to failures (it would crash). Everytime the vendor was contacted the only solution offered was "consulting". This, of course, is just one man's opinion based on information collected out in the field. I've no real experience with Remedy (or any of the other tools mentioned in the original thread).

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