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Technology Stocks : Dell Technologies Inc.

DELL 133.20

+5.7%

Nov 26 3:59 PM EST

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To: rudedog who wrote (86322)	12/21/1998 6:25:00 PM
From: stock bull	Read Replies (1) of 176387

Hi Rudedog, thanks for the follow-up to my posting on the Bios issue. Can you add some further clarification for me? Regarding: "the 'bits' are not loaded onto disk as you or I would do it, instead a pre-configured disk image is loaded onto the hard drive before the drive is loaded into the machine. In some cases additional stuff is added but this is extremely rare as it is time consuming, and manufacturing time is DELL's enemy." How is this related to the Bios? "There are a couple of ways that a BIOS 'problem' could slip through QA. The most likely of these is that the customer requested a 'special' BIOS, and was instead shipped the standard one." I though I mention this in my posting. "A slightly less likely scenario would be a failure of the 'FLASH' process which rendered the final machine configuration unbootable." Wouldn't this type of failure be "equivalent" to a missing Bios? That is the pc wouldn't boot. In any event, the important thing is that Dell keep the customer "whole" and implement root-cause corrective action. Again, thanks for the follow-up clarification. Stock Bull

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