Survey - Contingency Planning- 'Dear ITAA Year 2000 Outlook Reader:
As the Year 2000 approaches, many organizations are beginning to
implement Y2K contingency planning programs. Has yours?
Through a series of short e-mail surveys, the Information Technology
Association of America, under the auspices of its Software Division, has
attempted to reconcile the various Y2K marketplace views of IT vendors
and customers. Previously, these IndustryPulse studies focused on how
companies and government agencies are performing this work. Now we turn
our attention to the difficult issue of contingency planning and the
extent to which organizations may be taking steps to minimize Y2K
disruptions.
If you are a weekly reader of ITAA's Year 2000 Outlook, you know that
ITAA works hard to bring the latest in news and perspective on this
critical issue to your desktop every Monday morning. That's not always
easy, but we have been doing it at no charge since 1996 because we feel
it is an extremely important public service.
We hope you will agree. We hope you will also join us in recognizing
that surveys are an important mechanism for giving you a sense of the
marketplace-how your experience and observations stack up with others.
So now, as we have in the past, we ask you to complete the following
survey questionnaire and return it to us. Your responses will be
completely confidential. No information about you or your company will
be released; all survey responses will be aggregated and presented
collectively. In return for your completed questionnaire, we will
provide you with full access to survey results.
Please respond to survey@itaa.org by Thursday, December 24. If you have
any questions, please contact me at bcohen@itaa.org or 703-284-5333. To
learn more about the ITAA IndustryPulse Survey Program, visit our web
site at itaa.org
___ Check here and return to survey@itaa.org to be removed from both the
survey distribution list AND ITAA's Year 2000 Outlook subscriber list.
Bob Cohen
Editor, ITAA Year 2000 Outlook
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Contingency Planning
Many organizations are working to create contingency plans in response
to potential Y2K problems. For the purposes of this survey,
"contingency plans" are defined as the steps your organization will take
to minimize disruptions, respond to failures (or emergencies), control
losses, lower operational risks, and assure business continuity.
Please indicate to what extent you agree or disagree with the following
statements:
1. I believe the Year 2000 problem is a crisis for the nation and the
world.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
2. I believe the Year 2000 is a serious issue which will hurt my
company.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
3. My company has already experienced Year 2000-related system
failures under actual operating conditions.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
4. These failures have been felt in the following ways:
Choose all that apply:
[ ] a) Computer crashes
[ ] b) Data exchange errors
[ ] c) Database file corruption
[ ] d) False System Alarms
[ ] e) Intelligent device malfunctions
[ ] f) Accounting errors
[ ] g) Manufacturing/production errors
[ ] h) Finance errors
[ ] i) Errors in tested/certified systems requiring rework
[ ] j) Incorrect bridging between systems
[ ] k) Incompatible windowing formats
[ ] l) Overflow from test to production systems
[ ] m) Errors in commercial software advertised as "Y2K ready"
[ ] n) Other, please specify... [ ]
[ ] o) Don't Know/Not Applicable
5. My company has experienced Year 2000 system failures under
simulated or test conditions.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
6. My organization defines Y2K contingency planning to include the
following:
Choose all that apply:
[ ] a) Contingency checklists
[ ] b) Disaster recovery
[ ] c) Risk management
[ ] d) Business continuity
[ ] e) Litigation
[ ] f) Backup business procedures
[ ] g) Supply chain management
[ ] h) Other, please specify... [ ]
[ ] i) Don't Know/Not Applicable
7. My organization is performing contingency planning (please choose
the highest level only):
Choose one:
[ ] a) In key business units
[ ] b) In select divisions or departments
[ ] c) Across the enterprise
[ ] d) Across the enterprise and with key suppliers
[ ] e) Across the enterprise and with all suppliers
[ ] f) Other, please specify... [ ]
[ ] g) Don't Know/Not Applicable
8. My organization is performing contingency planning as a top
corporate priority:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
9. My organization has completed the following percentage of
contingency planning for the Year 2000 situation:
Choose one:
[ ] a) 0 %
[ ] b) 1-10 %
[ ] c) 11-25 %
[ ] d) 26-50 %
[ ] e) 51-75 %
[ ] f) 76-99 %
[ ] g) 100 %
[ ] h) Don't Know/Not Applicable
10. My organization is performing contingency planning with the direct
involvement and support of the CEO:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
11. My organization performs contingency planning from its central Y2K
Program Office, primarily using IT managers and professionals:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
12. My organization has appointed a business executive, strategic
planner or other "big picture" business manager to conduct our
contingency planning operations:
Choose one:
[ ] a) Yes, with full-time responsibility for Y2K contingency
[ ] b) Yes, with part time responsibility for Y2K contingency
[ ] c) No
[ ] d) Don't Know/Not Applicable
13. My organization conducts contingency planning as a normal and
routine part of business operations so that Y2K is nothing new in this
regard:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
14. My organization will stop doing business with suppliers not
considered Y2K compliant:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
15. My organization will supply financial or technical resources to
help critical suppliers not considered Y2K compliant:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
16. My organization will visit supplier sites to ascertain their state
of Y2K readiness:
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
17. My organization is stockpiling critical materials and supplies in
anticipation of Y2K shortages.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
18. My organization is planning manual procedures to over-ride
computer systems in critical application areas.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
19. My organization is entering into preferred customer relationships
with key suppliers to assure uninterrupted product and service flows in
anticipation of shortages and outages.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
20. My organization has been contacted by its customers or business
partners to provide preferential treatment in the event of Y2K-induced
shortages or outages.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
21. My organization is communicating its contingency plan activity to
employees.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
22. My organization is communicating its contingency planning activity
via:
Choose all that apply:
[ ] a) Staff meetings
[ ] b) Memos and email
[ ] c) Intranet
[ ] d) Company newsletter
[ ] e) Video
[ ] f) Training exercises
[ ] g) Other, please specify... [ ]
[ ] h) Don't Know/Not Applicable
23. I believe my organization is doing a good job of contingency
planning for the Y2K situation.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
24. I believe my local community is taking adequate steps to prepare
for Y2K contingencies.
Choose one:
[ ] a) Strongly Agree
[ ] b) Agree
[ ] c) Neutral
[ ] d) Disagree
[ ] e) Strongly Disagree
[ ] f) Don't Know/Not Applicable
Demographics
Responses in this section enable ITAA to describe the survey population
and to perform more in-depth analysis of results. Please check the
answers that most accurately fit your enterprise. If your organization
is a division or subsidiary of a larger parent corporation, respond in
terms of the division or subsidiary. Where exact information is not
readily available, please approximate.
25. Your company is:
Choose one:
[ ] a) Public
[ ] b) Private
26. Please indicate the approximate size of your company (gross
revenues projected for 1998):
Choose one:
[ ] a) Less than $1 million
[ ] b) $1 million - $10 million
[ ] c) $10 million - $50 million
[ ] d) $50 million - $100 million
[ ] e) $100 million - $1 billion
[ ] f) $1 billion - $5 billion
[ ] g) $5 billion - $10 billion
[ ] h) Over $10 billion
[ ] i) Not available
27. Please indicate the approximate number of employees with your
company (consider wholly-owned subsidiaries in this total):
Choose one:
[ ] a) 1-9
[ ] b) 10-49
[ ] c) 50-99
[ ] d) 100-249
[ ] e) 250-499
[ ] f) 500-999
[ ] g) 1000-2499
[ ] h) 2500-4999
[ ] i) 5000-9999
[ ] j) 10,000 or more
[ ] k) Not available
28. Your Job Title is:
Choose one:
[ ] a) Chairman/CEO/President
[ ] b) CFO
[ ] c) CTO
[ ] d) CIO
[ ] e) Vice President of [ ]
[ ] f) Director of [ ]
[ ] g) Manager of [ ]
[ ] h) Engineer/Programmer
[ ] i) Attorney
[ ] j) Other, please specify... [ ]
29. What Percentage of Your Company IT Budget is Spent on Y2K?
Choose one:
[ ] a) Less than 10%
[ ] b) 10-25 %
[ ] c) 25-50 %
[ ] d) 50-75 %
[ ] e) 75-100 %
[ ] f) Don't know/Not applicable
30. My Company Belongs to One or More of the Following Industries:
Choose all that apply:
[ ] a) Information Technology
[ ] b) Government
[ ] c) Legal
[ ] d) Banking
[ ] e) Insurance
[ ] f) Aerospace
[ ] g) Manufacturing
[ ] h) Retail
[ ] i) Wholesale
[ ] j) Health/Medical/Pharmaceuticals
[ ] k) Education
[ ] l) Utilities
[ ] m) Entertainment
[ ] n) Telecommunications
[ ] o) Energy
[ ] p) Other, please specify... [ ]
31. I read ITAA's Year 2000 Outlook:
Choose one:
[ ] a) Regularly
[ ] b) Occasionally
[ ] c) Infrequently
[ ] d) Never
[ ] e) Don't know/not familiar
32. I find ITAA's Year 2000 Outlook:
Choose one:
[ ] a) Extremely useful
[ ] b) Very useful
[ ] c) Somewhat useful
[ ] d) Not useful
[ ] e) Don't know/not familiar
Thank you for participating in this survey.
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