Melita Enterprise Explorer Selected Product of the Year by CTI Magazine
NORCROSS, Ga.--(BUSINESS WIRE)Melita
International(R) (Nasdaq:MELI), the leading
provider of integrated customer interaction
and intelligent call management solutions for
call centers, announced today that Melita
Enterprise Explorer(tm), the first fully
distributed, scalable, contact management
solution, was named Product of the Year by
CTI(tm) Magazine.
Melita Enterprise Explorer enables companies
with multi-functional, distributed call centers
around the globe to create, monitor and
control critical business processes across
their enterprise. This offering allows
companies to manage and distribute valuable
call center resources including agents,
information and telephony where they are
needed most. Centralized system
management and control allows companies to
deploy enterprise-wide communications and
customer contact strategies using
"best-practices" to improve customer
relationships.
CTI Magazine's Product of the Year Awards
highlight products that excel at what they do
and give companies a starting point for
implementing the best computer-telephony
integration products available. Hundreds of
products are reviewed by TMC Labs, owned
by CTI Magazine's parent company,
TMC(tm), to select product of the year
recipients. Product of the Year awards will be
highlighted in CTI Magazine's January 1999
issue.
Melita's Mixed Media Servers(tm), a key part
of Melita Enterprise Explorer component
software, allow companies to integrate their
existing communications and computing
infrastructure, creating custom-tailored
solutions for the most effective and
economical customer contact management.
Mixed Media Servers can be deployed at
multiple sites and interconnected using
industry standard Asynchronous Transfer
Mode (ATM), T1/E1 or voice over IP (VoIP)
communications.
In addition to this award, Melita's
MAGELLAN(tm), won extensive awards in
1998 including Best of Show at CT Expo 98,
CTI Magazine Editors' Choice Award,
Computer Telephony Magazine's Product of
the Year and Call Center Magazine's Product
of the Year. MAGELLAN is an enterprise-wide
data navigational tool that allows call
centers to integrate multiple hosts and
database information into a Single System
Image View(tm).
About Melita
Melita International is a leading total-solution
provider of integrated customer interaction
and intelligent call management applications
that enable businesses to automate their call
center activities, enhance telephony-based
customer commerce and provide a superior
level of Customer Care(R).
The company's products include
PhoneFrame(R) Explorer, MAGELLAN(tm)
desktop platform, Melita OpenClient Access
(desktop software development and
integration environment) and the MPACT(tm)
CTI platform. Melita's 2000NOW program
ensures Year 2000 compliance of products
now shipping and provides a Year 2000
migration path for legacy systems. Additional
services are provided through the
COMPASS(tm) services, including
consultation, analysis and professional
services, enhancing the productivity of call
centers.
Melita International's worldwide customers
include leading organizations in the financial
services, retail, media, communications and
service bureau industries. The company,
which conducts business in more than 30
countries and has offices throughout the
world, began operations in 1983.
BusinessWeek ranked Melita #26 in its
prestigious annual "Hot Growth Companies"
listing and Forbes Magazine named Melita
#40 in its "200 Best Small Companies " listing
in 1998. Melita International's Web address is
melita.com. Melita's shares are
traded on the NASDAQ Stock Exchange
under the symbol "MELI."
CONTACT: Melita International | Press Only:
| Angela McMahon, 770/239-4449 |
amcmahon@melita.com
[Copyright 1998, Business Wire] |
