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Non-Tech : Datek Brokerage $9.95 a trade

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To: Leo Mitkievicz who wrote (10682)12/31/1998 11:19:00 AM
From: pae  Read Replies (1) of 16892
 
the so called classic servers

I also am amazed at the rapid pace of change for a category of web page that was created in express response to the customer hue and cry to stop dinking around with an interface that WORKED!

I can't even imagine what payoff they expect. Given that it is cheaper to keep a customer than it is to attract a new one, why would Datek allow idle tinkering on a proven, in-demand interface? With all significant changes going to Java-uber-alles, wouldn't they prefer to placate the customers demanding the old interface and not invest in unwanted interface volitility that serves mainly to alienate paying customers? Must we infer that no logic is being applied to the decision to dink with the "stable" interface? Is it an out-of-control tech weenie who continues to break the "classic" screens?

pae
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