Ladies and Gentlemen:
I have made a big mistake, a very big mistake. I purchased my wife a 450 MH Gateway computer for Xmas. Yesterday, I tried to subscribe to the Gateway online network for her internet connection. For three hours I ran around their rat maze they call "technical support" trying to find a local number for internet access and then how to enter the number into the Gateway software so it would dial the number. No one at Gateway knows how to do this. Not our local store manager or his employees nor Gateway's "technical experts". Each time I got a real live Gateway employee to speak to and was able to ask my question, I would be placed on hold and passed on to the next "techncial expert". Then after another ten to fifteen minute wait on hold, I would be required to gave them my ID number, my credit card number, my telephone number, my purchase invoice number, my computer's serial number and lastly my mother's maiden name before they would allow me the courtesy of asking my question. Then the "technical experts" would again place me on hold and the process would be iterated. To say the least, I was pissed.
I then punted and went to AOL and then to MSN. It took a total of 11 minutes to sign on successfully to both of these internet services. Aaaaaah, at long last, intelligence has been found. Yes Virginia, there is technical competence on the net. How do you spell relief? AOL or MSN will do it for me.
I only hope that Gateway makes its hardware much better that their software venture into the internet. I don't know what I'll do if I have a hardware problem.
However, I must admit to having a very warm feeling in my tummy as I think of the MUEI stock in both my wife's and my IRA accounts.
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