AT&T Wins $150-Million Contract From Geico Direct
WASHINGTON, Jan. 5 /PRNewswire/ -- GEICO Direct, one of the nation's premier auto insurers, has signed a 3 1/2 year, $150 million contract for AT&T's voice and data services.
AT&T will provide an array of switched and dedicated inbound and outbound voice services through AT&T OneNet(SM) Service, an integrated offer portfolio that simplifies managing complex telecommunications services. AT&T also provides GEICO Direct with dedicated digital private-line services, wireless services and AT&T interactive Answers(SM), a ''click to call'' service that integrates the insurance company's Web site with its call centers.
Additionally, GEICO Direct recently completed implementation of AT&T Resource Manager, a service that dynamically routes calls to geographically dispersed call centers to automatically balance work loads, and Intelligent Call Processing, a service that collects callers' information. Working in tandem, the services help GEICO Direct increase call center efficiency, boost service levels and reduce lost or abandoned calls. AT&T Resource Manager is based on the Intelligent CallRouter™ software from GeoTel Communications Corp. of Lowell, Mass.
''We communicate with current and potential policyholders almost exclusively through toll-free numbers, so network quality and reliability are of paramount importance,'' said GEICO Vice President Jess Reed. ''We're enjoying significant growth, and we're confident our strategic relationship with AT&T will help us better serve customers -- today and into the future.''
GEICO Direct (http://www.geico.com) is the nation's second-largest direct marketer of auto insurance and ranks as the seventh-largest private passenger auto insurance company in the United States. The company provides service 24 hours a day, seven days a week, every week of the year. GEICO Direct is a wholly owned independent subsidiary of Berkshire Hathaway.
AT&T (http://www.att.com) is the world's premier provider of voice and data communications, with more than 80 million customers, including businesses, government and consumers. AT&T runs the world's largest, most powerful long-distance network and the largest wireless network in North America. The company is a leading supplier of data and Internet services for businesses and the nation's largest direct Internet service provider to consumers. AT&T also provides local telephone service to a growing number of businesses.
ANYONE KNOW if this involves NN GEAR?
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