Acuity's WebCenter Named 1998 Product of the Year By Call Center Solutions, Internet Telephony and CTI Magazines Industry Leading Application for Internet-Based Customer Interaction Chosen <>
January 6, 1999
AUSTIN, Texas, Jan. 5 /PRNewswire/Acuity, the leading
provider of Web-based customer interaction
solutions, announced today that
WebCenter, the company's groundbreaking
application for Internet-based customer
service and support, was named 1998
Product of the Year by three industry
leading publications, Call Center Solutions,
Internet Telephony and CTI magazines.
Each award recognizes the year's most
important and influential products in the
industry.
Editors of the three publications worked with
engineers from testing laboratories at
Technology Marketing Corporation (TMC) to
select the outstanding products of the year.
WebCenter Enterprise was chosen as a
best-of-breed solution by Call Center
Solutions and CTI Magazine for its
innovative design and practical
implementation in the Multi-Media ACD
category. Internet Telephony selected
WebCenter as Product of the Year in the
Web-enabled Call Center category.
"Our editors spent many weeks picking the
most important and influential products of
1998," said Rich Tehrani, group publisher at
TMC, which publishes Call Center Solutions,
Internet Telephony and CTI. "Acuity's
WebCenter Enterprise distinguishes itself as
one of the most forward thinking and useful
products announced in the field of
voice/data convergence -- a field that is
abundant with new products."
"We are honored to receive these awards
because they validate our vision of creating
a new class of enterprise applications that
allow companies to more effectively interact
with their customers online," said Mark Saul,
president and CEO of Acuity Corporation.
"The Call Center Solutions, Internet
Telephony and CTI awards also serve to
recognize the hard work our Acuity team
has put into developing a product that is
clearly revolutionizing our industry."
WebCenter Enterprise, which debuted in
June, provides a comprehensive solution for
Web-based customer interaction,
empowering companies to deliver effective
customer service for ecommerce and
support directly from their Web sites.
WebCenter Enterprise provides interactive
self-service functions; automated email
routing and response capabilities; and
integration with 3rd party customer
information systems, knowledge
management applications and
computer-telephony integration (CTI)
software. The product features a
WebACD(TM) that provides robust,
customizable routing and queuing of
IP-based customer requests; and multiple
forms of live communication, including
real-time text conferencing, voice-over-IP
and telephony callback options.
Complementing WebCenter Enterprise, the
company recently expanded its suite of
customer interaction applications with
WebCenter Express, which enables a
broader range of Acuity customers to
improve ecommerce results and reduce
customer service costs through integrated
self-help and real-time interaction
capabilities in an easy-to-implement,
entry-level system.
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