CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: BitWizrd who wrote (1047)	1/7/1999 10:25:00 PM
From: Mr. Mo	Read Replies (1) of 20297

As to my gripe about Checkfree raising my monthly fee without notice, here is the response I received today from them: _______________________________ FROM: CHECKFREE CUSTOMER CARE Thank you for your inquiry. We apologize if you did not receive our E-mail notification of our price restructuring. The new price for our service is $12.95/month for 35 payments, with additional sets of 10 for $2.95. If you need additional assistance, please send us an E-Mail or contact our Customer Care department at (800) 297-3180, Monday through Friday 8:00 a.m. until midnight ET. ____________________________________ In my opinion, this form letter response is unsatisfactory. But if Checkfree's intent was, as you suggest, to drive me to the banks, then they have succeeded. Today I opened an account at BankOne, which offers online billpay for just $4.95. I had been thinking about doing this for some time and kept putting it off. $8 made the difference for me! I'm still a believer in the future of this company, but I'm less than pleased with this kind of lame customer service.

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