Mercom Systems Awarded Product of the Year by Computer Telephony
LYNDHURST, N.J., Jan. 7 /PRNewswire/Mercom Systems,
a leader in voice recording technology, was
honored to receive the product of the year
award from Computer Telephony magazine
for Audiolog RODNI (Record-On-Demand via
Network Interface). RODNI is an optional
software component of Mercom's Audiolog
digital call recording server product line.
Richard Grigonis, high tech editor for
Computer Telephony, stated, " Audiolog's
feature, RODNI, is remarkably easy to use."
Grigonis added, "It allows the individual
agents to record specific calls as they see
fit. "
Bob Jagendorf, director of sales and
marketing, stated, "We are extremely
appreciative of this award and the
recognition it represents."
Audiolog's RODNI allows a call center to have
fewer recording channels than they have
agents. This concentrated recording is more
efficient and cost effective. RODNI allows
agents to start and stop recording with a
mouse click. RODNI also identifies the agent
that has initiated the recording and allows
that agent to insert call-specific information
(such as transaction number, Social Security
#, or customer account #) into the Audiolog
database. This information then becomes a
searchable parameter for use during
recording retrieval.
The Audiolog System
"Throughout the development process,
Audiolog's design team focused on the goals
of recording accuracy and clarity, maximum
reliability, ease and speed of retrieval,
outstanding security, network-centric
architecture, and cost- efficiency," added
Jagendorf. "We chose industry-standard
hardware and software methodologies to
ensure that we could achieve these goals
from the beginning. We planned a path for
the evolution and enhancement of features,
in order to guard against technological
obsolescence and to protect our customers'
investments."
About Mercom
Mercom Systems, Inc., is a computer
telephony systems manufacturer located in
Lyndhurst, New Jersey. Mercom is a leading
developer of advanced Windows NT-based
multi-media recording solutions. Mercom's
Audiolog call recording server offers
high-density digital telephony recording for a
wide range of industries including call
centers, government agencies, utilities, and
financial markets. Audiolog is marketed
worldwide through a network of highly skilled
OEM's, distributors, and value-added
resellers.
Mercom Systems, Inc., 1050 Wall Street
West, Suite 640, Lyndhurst, NJ 07071,
201-507-8800, fax 201-507-5554,
info@mercom.com, www.mercom.com.
Contacts: PR Agency Contact, Kristy
Needham, 210-820-3070 ext. 102, or email,
kristyn@weinkrantz.com; or Company
Contact, Bob Jagendorf, 201-507-8800 ext.
101, or email, bob.jagendorf@mercom.com
SOURCE Mercom Systems, Inc. |
