Aspect Telecommunications (ASPT) Message Board

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Technology Stocks : Aspect Telecommunications (ASPT)

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Jan 23 9:30 AM EST

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To: corporal spewchunks who wrote (712)	1/10/1999 12:26:00 PM
From: KHS	Read Replies (1) of 2018

Some may think voice call center importance diminishes with surge of e-commerce. This may be true for low ticket items. But for complex products and higher ticket items I think voice call center is key element of the e-commerce. Customer browses, selects, and then must be connected to live agent for tweeking specs, payment issues, shipping issues, and then for realtime ongoing customer support. IMO, as e-commerce grows, call centers will grow. What do you think??

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