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Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG)
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To: tfk who wrote (14891)1/14/1999 8:36:00 PM
From: REW  Read Replies (1) of 44908
 
The operator staff will be increased as needed. There is no current exercise to add a load of employees to the payroll that aren't needed to work. I was told they could ramp up quickly as needed.

There is a training room with 8 monitors and classes go on regularly. I think it takes about a day before someone is put on the line. Then they are closely monitored to make sure they can handle the proceedures. There is an on hand supervisor.

Of course there is turnover to be replaced but the monitor staff is slowly increasing with the increase in business. The calls by phone to CCI is small due to the internet emphasis but there are individuals there to receive calls 24/7 and a supervisor to handle overflow and questions over the operator.

There are also travel agents in the bay for the teleservices. They operate on a different phone line. There has been a mention of one of them answering CCI and not knowing anything. They are not trained for CCI. They should not get CCI calls. Apparently they answered in error or the call went to them in error.

When an order is made on the internet, it goes straight to Valley. CCI learns of it by return notification. No operator of CCI is used.

Right now there are approx 60 monitors and room to expand about double. There is also the old Phoenix space one floor up that can about double the capacity again. I also heard once there is consideration, if necessary, to rent a free standing outside location for teleservices when the need arises.

Hope this helps

Bob
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