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Non-Tech : MB TRADING

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To: funk who wrote (3339)	1/14/1999 9:55:00 PM
From: Gun_Shy	Read Replies (1) of 7382

Funk I appreciate the opportunity to read most of your post. I use Datek for most of my overnight holds. Datek has severe problems with not being able to connect to their servers. I have lost many thousand $ because I could not login or phone in because of busy phone lines meaning I could not sell a position. The worse case was when Navr gapped a while back. Three hours later I got on and liquidated for $14000 less. From what I have heard in different mirc rooms this week Etrade and others have not been much better. I have used the Executioner for the last 6 months. I have never had any down time except for reconnects which happen 1 to 5 times a day and take less than 30 sec. each. Mb and the Ex use Townsend - Terra Nova so the problems this week must be MB Trading. BUT that is the only good thing I can say about the EX. In 6 months I have not received a refund on monthly fees or commission. My trading money may or may not be there each morning. Cancellations and trades get lost(possibly not EX fault) but their response of reboot your pc I'm real busy is not acceptable. Support consist of one pleasant person and the other guy when you can get them. I own a company that has built thousands of pc's - I am running two pc's on two isp's on two modems on duplicate everything. I don't want to reboot all day for no reason. I WANT honest and knowledgeable service and support. Knowing that cancelling my service with them may cost me 6 months of refunds I have decided to do just that. I have heard nothing but good things about MB. I wish I had it 6 months ago. I hope the problem MB is having is because MB is trying to make their system better as with the Southwest backup. Today MB said they have my paperwork and can simply transfer my acct. I am on my way. Gun

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