Sideware Launches Live E-Commerce Customer Service From Improved Storefront
VANCOUVER, British Columbia--(BUSINESS WIRE)--Jan. 14, 1999-- Sideware (VSE:SYD - news) will launch its improved storefront, featuring Dr. Bean and showcasing e-commerce value-added solutions integrated with IBM middleware on Monday January 18th, 1999.
Any company that plans to create a customer-to-business web site can take advantage of Sideware's engineering capabilities.
The improved, user-friendly design offers a full range of features, including secure transactions, order processing, web services and live customer service. The new storefront continues to offer customers the convenience of shopping on-line for Sideware's complete family of products, while supporting customer inquiries by demonstrating Dr. Bean, its revolutionary e-commerce customer service software. The storefront will run in parallel to the existing web site at www.sideware.com for a couple of weeks to ensure a smooth transition, then it will replace the existing site.
''We've developed an excellent model for companies to experience the power of live, personalized customer service using Dr. Bean,'' said John Wedel, General Manager E-Business Solutions Division for Sideware. ''The benefits of this enhanced storefront are twofold, this is an opportunity to experience the technology and set a new benchmark for improving Sideware's overall customer service. This is a tremendous advantage for Sideware and our customers.''
Dr. Bean is a value-added product that can be integrated with IBM middleware products, like DB2, Net.Commerce and Websphere to create e-commerce solutions. For instance, when Dr. Bean is integrated with Net.Commerce, the customer service representative (CSR) can view the customer's shopping history. Companies can use Dr. Bean to deliver live, personalized customer service over the Internet from their own e-commerce site. This innovative product, written in 100% Java, adds interactive exchange to Internet web sites enabling companies to personalize a customer's purchase experience at their sites. E-commerce CSRs equipped with Dr. Bean can take control of customers' browsers and lead them through web pages on a guided tour, or follow them to assess their purchasing interests. With a single mouse click, customers can access and ''chat'' with a live CSR about sales specials, alternate products, shipping or any other service questions.
For a demonstration of Dr. Bean or to access more information on Sideware's e-commerce solutions, visit Sideware's Internet Web-site at sideware.com.
Sideware offers a family of software products that use its patented concurrent technology to produce user-friendly, collaborative and e-commerce solutions. Net Notions(tm) is an easy-to-use groupware messaging system that provides instant communication through a ''sticky note'' interface. Hot Notions(tm) is a free groupware messaging service that offers a unique and exciting means of travelling the Internet. Tagalongs(tm) is an easy-to-use personal annotation product that lets users peel off an electronic note, write or record sound on it, and link it to web pages, files and documents. For further information on Sideware's products or services, please visit the following web sites: www.sideware.com or www.hotnotions.com
ON BEHALF OF THE BOARD
OWEN JONES
CEO, DIRECTOR
Investors are encouraged to direct shareholder questions and/or join an on-line discussion regarding Sideware System's performance at www.techwestmgmt.com. Through this forum offered by TechWest Management Inc., anyone can register as a member and participate directly in web-based conversations with a Sideware Investor Relations Representative. Sideware Systems Inc. is publicly trades company on the Vancouver Stock Exchange trading under the symbol: SYD. |
