George, please let me know which newsgroup (bulletin board?) that you noted had negative comments on Bluefly customer service. I did a search on dejanews.com and turned up empty.
Inventory stockouts is one thing, customer service is another. Are you saying that Bluefly.com is not properly synched with actual inventory? This is interesting as that is one area Bluefly appears to excel in...making sure that its web site is updated in real time with actual goods on hand in its fulfillment center (outsourced to On-Demand Solutions - owned by CMGI, coincidentally). I quote this ZD article from Nov 98:
"When merchandise bought by Bluefly's apparel buyers arrives at On-Demand's warehouse, it is sorted, tagged, and priced. At the same time, all data about each item is loaded into the information system that will sync with purchasing records and update Bluefly's product database. ....Seiff says all orders are shipped within one day. He'd like it to be faster but argues that even at this speed, Bluefly is beating its competitors by a long shot."
Please clarify as I'd like to know more about this. I've placed orders on the site and had no problem with confirmation and delivery of goods.
One more thing, do you know how many shares that WWWFX owns of BFLY, when the shares were actually purchased, and whether it will be adding to its position? |
