CHECK THIS OUT!!!! Looks like SYD is picking up PUBLICITY...
This came from the following link... You should see the companies
on the resume of the company that runs THIS WEBSITE...
ecommercetimes.com
Sideware Unveils Real-Time
Customer Service Tool for IBM
E-Commerce Systems
James Hollander, Staff Writer
E-Commerce Times
January 15, 1999
Canadian software developer
Sideware Systems Inc.
(VSE:SYD) has announced a
new customer service tool that
enables online merchants to
interact with shoppers in
real-time over the Internet.
The new product appears to consumers as
a Java-based whimsical avatar named Dr.
Bean. It can interact with online shoppers,
and allow a customer service representative (CSR)
to respond to shoppers' questions on a real-time
basis. Dr. Bean can also guide customers to
various pages in the merchant's online store, using
a technology for "screen synchronization"
between the customer service representative and
the online shopper's Web browser.
Dr. Bean is a value-added product that can be
integrated with IBM middleware products like DB2,
Net.Commerce and Websphere, to create
e-commerce solutions.
Other applications of Sideware's new technology
include allowing a customer service representative
to suggest alternative products for out-of-stock
items, promote add-ons, discuss sales specials, or
assist shoppers with trouble-shooting.
According to Owen Jones, president of Sideware
Systems, "Dr. Bean fills the void that exists in
e-Business customer service by providing
companies the ability to deliver live, personalized
customer service right over the Internet."
Additional Product Features
Some of Dr. Bean's other features include CSR
lead/follow browser synchronization, same-time
chat contextual to Web pages, customer
call-queuing and prioritization, and vendor CSR
call-escalation.
The new product also provides capabilities for product support,
tracking of customer activity and buying history, push content
prompted by customer profile, up-selling and cross-selling, all of which
contribute to increased sales, profits and greater customer loyalty.
Written in pure JAVA, Dr. Bean requires no download or storing of
additional software on customers' PCs.
Sideware Unveils Real-Time
Customer Service Tool for IBM
E-Commerce Systems
James Hollander, Staff Writer
E-Commerce Times
January 15, 1999
Canadian software developer
Sideware Systems Inc.
(VSE:SYD) has announced a
new customer service tool that
enables online merchants to
interact with shoppers in
real-time over the Internet.
The new product appears to consumers as
a Java-based whimsical avatar named Dr.
Bean. It can interact with online shoppers,
and allow a customer service representative (CSR)
to respond to shoppers' questions on a real-time
basis. Dr. Bean can also guide customers to
various pages in the merchant's online store, using
a technology for "screen synchronization"
between the customer service representative and
the online shopper's Web browser.
Dr. Bean is a value-added product that can be
integrated with IBM middleware products like DB2,
Net.Commerce and Websphere, to create
e-commerce solutions.
Other applications of Sideware's new technology
include allowing a customer service representative
to suggest alternative products for out-of-stock
items, promote add-ons, discuss sales specials, or
assist shoppers with trouble-shooting.
According to Owen Jones, president of Sideware
Systems, "Dr. Bean fills the void that exists in
e-Business customer service by providing
companies the ability to deliver live, personalized
customer service right over the Internet."
Additional Product Features
Some of Dr. Bean's other features include CSR
lead/follow browser synchronization, same-time
chat contextual to Web pages, customer
call-queuing and prioritization, and vendor CSR
call-escalation.
The new product also provides capabilities for product support,
tracking of customer activity and buying history, push content
prompted by customer profile, up-selling and cross-selling, all of which
contribute to increased sales, profits and greater customer loyalty.
Written in pure JAVA, Dr. Bean requires no download or storing of
additional software on customers' PCs.
Cussy, the Windsurfer:) |
