I know Canadian stocks are taboo but here's one hard to pass up....
Sideware Systems (SYD.V) (formerly Jot-it Software), an emerging e-Commerce company presently allied with IBM and rumored to be close to a deal with AOL. They have announced intentions of a US listing and presently sells for only .80 cents Canadian (appx. .60 cents US). Worth a little DD, IMHO. The following represents only one of several very interesting products SYD is presently marketing or intends to market:
Sideware Unveils Real-Time Customer Service Tool for IBM
E-Commerce Systems
James Hollander, Staff Writer
E-Commerce Times January 15, 1999
Canadian software developer Sideware Systems Inc.
(VSE:SYD) has announced a new customer service tool that
enables online merchants to interact with shoppers in
real-time over the Internet.
The new product appears to consumers as a Java-based
whimsical avatar named Dr. Bean. It can interact with
online shoppers, and allow a customer service
representative (CSR) to respond
to shoppers' questions on a real-time basis. Dr. Bean
can also guide customers to various pages in the
merchant's online store, using a technology for
"screen synchronization" between the customer
service representative and the online shopper's Web
browser.
Dr. Bean is a value-added product that can be
integrated with IBM middleware products like DB2,
Net.Commerce and Websphere, to create
e-commerce solutions. Other applications of
Sideware's new technology include allowing a customer service representative to suggest alternative products
for out-of-stock items, promote add-ons, discuss sales specials, or assist shoppers with trouble-shooting.
According to Owen Jones, president of Sideware
Systems, "Dr. Bean fills the void that exists in
e-Business customer service by providing companies
the ability to deliver live, personalized customer
service right over the Internet."
Additional Product Features:
Some of Dr. Bean's other features include CSR
lead/follow browser synchronization, same-time chat
contextual to Web pages, customer call-queuing and
prioritization, and vendor CSR call-escalation.
The new product also provides capabilities for product
support, tracking of customer activity and buying
history, push content prompted by customer profile,
up-selling and cross-selling, all of which contribute
to increased sales, profits and
greater customer loyalty. Written in pure JAVA, Dr.
Bean requires no download
or storing of additional software on customers' PCs
Subject 13177
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