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Sig:<sig-the-engineer>Can you provide my new Dell client (and a good friend of mine) a way around the incredible waiting time on the incoming Dell line? The client has a so called express service # 28706047. Their service tag is h39q7. It was just received two days ago. It is an Inspiron 7000 laptop. They are a tiny new business, in Rockford, Illinois. And if I can't do something to get them phone help, they are going to do something weird at the annual meeting. Seriously, they are very nice people, and it is more than a little embarrassing to me, after me jumping up and down about their having ordered Dell, for them not to be able to get help without this kind of delay. btw, I don't think this is funny, because their questions are so basic, that I can't imagine Dell not being able to easily hire persons to answer these with almost no delay. Of course, I could understand delay for very sophisticated questions. But this kind of customer, to me, is very precious, because they basically never heard of Dell before. I don't want their experience to be painful. Maybe I'm way off. Anyone advise. I WANT THEM TO GET THEIR ADVICE FROM DELL. I DON'T WANT THEM TO HAVE TO PAY FOR IT ELSEWHERE. SEEMS VERY SIMPLE TO ME. WHAT AM I MISSING? They are calling 18002479252 for hardware; and 18004339055 for software. They have windows 98, office 97.2, elected internet exporer, and already had an account at aol. They tried also calling aol for help establishing proper settings under "outlook express" for their email, and were told by aol that aol does not "support" outlook express. All they are trying to do is get their email setup! Maybe this kind of client needs a special simplistic hand holding kind of phone number. In a hospital, they separate out incoming clients, by degree of need etc. What is going on here. Thank you in advance. |
