I guess any kind of intervention is good...
CONVERGYS: Convergys supports historic visit of Pope
John Paul II to Saint Louis
Presswire - January 26, 1999 15:34
M2 PRESSWIRE-26 January 1999-CONVERGYS: Convergys supports historic visit of Pope John
Paul II to Saint Louis (C)1994-99 M2 COMMUNICATIONS LTD
Saint Louis -- As many as one million people may be coming to Saint Louis to see Pope John Paul II
when he begins an historic visit to the city January 26. And more than 100,000 are expected to jam the
Trans World Dome to capacity for Mass on January 27, creating the largest indoor event in US
history. Combine that with a welcoming visit from the President of the United States and many other
national and international dignitaries, more than 2,000 media representatives, and an extra 700 police
and presidential staff members coming to the city, and it could be a logistical nightmare.
That's where Convergys steps in. Convergys will play an important role as a member of the team
supporting the upcoming Papal visit.
Convergys has been retained by the Archdiocese of Saint Louis to complement its efforts as an
auxiliary support team to answer the many thousands of calls generated by this huge and historic event.
"Our call centers provide customer care and other mission critical services for some of the world's
largest and most prestigious corporations", said Dave Dougherty, president of Convergys Customer
Management Group. "But this project has a very special and unique aspect to it. It's not very often that
we get to be a part of history in the making, but this is truly such an event. We have established an
internal goal at the Saint Charles center to answer calls about Pope John Paul's visit with the same level
of accuracy, patience, and consideration as befits this historic occasion and the dignity of a Papal visit."
During the project, when a caller seeking assistance wants to reach an operator, Convergys employees
will use prepared scripts to evaluate the caller's need and provide information on such functions as the
schedule of events, location of event facilities and restrictions, transportation routes, and other general
information. Convergys will also support the activities of the Papal Visit Volunteer office in
coordinating training and assignments.
ABOUT CONVERGYS Convergys Corporation (formerly CBIS and MATRIXX Marketing) is the
global leader in providing outsourced, integrated, customer care and billing services, bringing together
world-class resources and expertise to help clients transform customer relationships into a competitive
advantage.
Convergys software produces more than one million bills each day, and Convergys call centers handle
more than one million calls each day.
Convergys serves the top companies in a wide range of industries, including communications,
technology, cable and broadband services, consumer products, financial services, utilities, healthcare,
hospitality, and direct response. Headquartered in Cincinnati, Ohio, Convergys employs over 30,000
people at its more than 30 call centers, data centers, and other offices in the United States, Canada,
and Europe. |
