Not an issue. We looked up the contract and
it is Micron Electronics. This is a ISP
server that is under warranty. They have
told us all sorts of stuff. The motherboard
is on backorder. They no longer carry the
mother board. Etc. Etc. Etc. When I say
we, they have told this to me, my manager,
and even my sales manager. All of us have
called. It is a desperate situation. We
do not want to bring in the lawyers, but
we cannot even get through to a senior manager,
regardless of the fact that we have called,
threatened, and probably even cried. I have
never dealt with such jerks. And I am not
afraid of telling all this because they have
even sent us faxes telling us they they would
ship, but nothing. NOTHING. Today, we went
down and bought a new server, even though the
Micron server was still under warranty. They
admit this. But as they linger on, my personnel
are under the gun from our own ISP subscribers
who cannot get on line, and who at this very
moment are probably changing ISPs. This company
is unresponsive, at least to us. They have
repeatedly lied about delivery, which I can prove.
And yes, I am one mad customer. The point being
is that I doubt really whether I am the only one.
Folks, this isn't a situation of them telling us
that they cannot ship. The worst part is that they
have told us again and again that they would ship,
then did not. If we knew that they could not
deliver, we would have gone down a week ago and
bought the new server but that did not happen. We
were assured we would get our warranty parts, but
did not, time and time again. |
