E*Trade (NYSE:ET) Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : E*Trade (NYSE:ET)

ET 16.40

+1.0%

11:22 AM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: Phil Tran who wrote ()	1/27/1999 11:28:00 AM
From: Tom_	Read Replies (1) of 13953

Bad, Bad Dog, ETrade... I am a Platinum ETrade customer. At 10:12 EST today I placed a market order and waited for a confirmation. None came. After 20 minutes I started calling the Platinum customer service number. It was busy for at least 24 minutes, during which time I also tried the regular customer service number which was also busy. I finally got through to the regular number. A metallic voice said "ten minute wait." I listened to muzak for ten minutes. At the 11th minute the phone line disconnected. I immediately re-dialed the regular number and got through. "Fifteen minute wait." No thank you. Back to the Platinum number. I got through after two or three tries. I typed in my account number and waited. Immediately a confirmation came up my computer screen. I got through to a real person at about 11:08. She checked. The trade had gone through at 10:12. Tom

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next