Howard,
I am one of the people involved in the original posts to NM & CD concerning Netmarket (Everything 4 Less).
This has been my experience - I haven't heard from them since my last e-mail - I am very disappointed - I also own NM but not CD:
Kerry O'Neill, Vice President:
I am attempting to forward this message to you since you were the individual that welcomed me to NetMarket (Everything 4 Less). I have not received a response to the below message and feel it deserves the attention of someone who cares and can do something regarding this matter.
Thanks,
Bob Williamson
I received the below confirmation of my message on January 15, 1999 and to date have heard nothing!
Thank you for your message. We have received your e-mail and assigned the following correspondence number KMT127781C127781KM. Please reference this number in any future communication regarding this message. You will receive a reply within 24 hours.
Dear Lori:
Thank you for responding on behalf of Kerry O'Neill. Don Schwartz was so kind to follow up on January 9, 1998 (see below). I attempted to respond to Don but have not received a reply - I attempted to forward my messages to you and Don again today (January 15, 1999). I have not received my promotional membership packet as of this date - really would like that packet!
I did my due diligence on November 28, 1998 prior to accepting your offer of trial membership - I then placed my order for the SONY MVCFD91-O 1024 x 768 Digital Camera: Netmarket Order: 11679403.
Assuming my due diligence was correct - I really want to be a member of NetMarket (Everything 4 Less).
In view of NetMarket's (Everything 4 Less) handling of this matter - would you consider providing me with a two year no cost membership and my request to Don for a two week extension of Netmarket Order: 11679403?
The product is available at computers4sure.com for $859.99 - 7 were available yesterday - 2 today.
The product is available at shopping.com $868.95 - Temporarily out of stock.
The product is available at accessmicro.com $904.60 - ETA January 15, 1999.
The product is available at necxdirect.nexc.com $919.95 - ETA January 20, 1999.
Sincerely,
Robert J. Williamson
The following message was sent today:
Sent: Tuesday, January 15, 1999
To: Schwartz, Donald
Subject: RE: sony digi camera
Don,
I'm not sure you received my messages sent on January 12, 1998 - so I'm forwarding them to you again.
Robert Williamson
-----Original Message-----
Sent: Tuesday, January 12, 1999 8:25 PM
To: Schwartz, Donald
Subject: RE: sony digi camera
Don,
I forgot to mention that I have not received my membership packet - really would like that packet!
Bob
-----Original Message-----
From: Robert J. Williamson [mailto:rwilliamson@monmouth.com]
Sent: Tuesday, January 12, 1999 8:20 PM
To: Schwartz, Donald
Subject: RE: sony digi camera
Hi Don,
I would like to keep my order in place for another two weeks if that is OK with NetMarket? At that time we can talk again. Thanks for getting back to me!
Bob
-----Original Message-----
From: Schwartz, Donald [mailto:dschwartz@cms.cendant.com]
Sent: Saturday, January 09, 1999 6:21 PM
To: ‘rwilliamson@monmouth.com'
Subject: sony digi camera
Hello Mr. Williamson,
Don Schwartz from NetMarket. I heard from the buyer regarding the digital camera order you have placed with us. We are still attempting to get these models but Sony is still saying they do not have them at this time. Please contact me to indicate what you wish to do.
I do apologize for all the inconvenience,
Donald B. Schwartz
Supervisor - Customer Satisfaction
-----Original Message-----
From: NetMarket Customer Service <service@netmarket.com>
To: rwilliamson@monmouth.com <rwilliamson@monmouth.com>
Date: Thursday,January 07,1999 12:12 PM
Subject: RE: RE: Netmarkt Order: 11679403
Dear Mr. Williamson,
Thank you for writing. On behalf of Kerry O'Neill, I have looked into
your situation. I see that since this email, Joy Dimery has contacted
you and that you spoke with Don Schwartz last evening. I understand
that Don is following up with the buyer and will be back in touch with
you next week.
I certainly understand your frustration and apologize that this has not been handled well. I am hopeful that we can bring this to resolution for you. If you should have any questions, please do not hesitate to contact us.
Sincerely,
Lori Polnar
Assistant Manager
Interactive Service
Original message follows:
Kerry O'Neill, Vice President:
I am attempting to forward this message to you since you were the
individual that welcomed me to NetMarket (Everything 4 Less). I have not received a response to the below message and feel it deserves the attention of someone who cares and can do something regarding this matter.
Thanks,
Bob Williamson
Thank you for your message. We have received your e-mail and assigned
the following correspondence number KMT108669C108669KM. Please reference this number in any future communication regarding this message. You will receive a reply within 24 hours.
Dear Sopoline Teng and Supervisor:
Sopoline please involve your supervisor in this matter and thank you for being polite. Your offer of $15.00 compensation toward my next order is totally unacceptable.
The following is a synopsis of my experience with NetMarket (Everything 4 Less):
November 28, 1998 7:22 PM - Congratulations! Your online registration
at www.everything4less.com was successful and you are now a member of
Everything4Less, the amazing online superstore that offers you quality, value, and savings on over 800,000 name-brand products.
November 29, 1998 1:23 AM - Thank you for placing an order with
Netmarket. Please save the order information below for your records.
Item(s) Purchased:
SONY MVCFD91-O 1024 x 768 Digital Camera
Quantity: 1
Unit Cost: $905.00 Netmarket Cash = $45.25
Shipping: $10.95
Tax: $0.00
Total: $915.95
Latest delivery date: December 14, 1998
December 8 & 9, 1998 - Exact same product is offered on website to
members at a unit cost of $869.00.
December 8, 1998 - Reference Order Number: 11679403 - On 11/28/98 the
unit cost of my order was $905. Today the member unit cost for the exact same product is $869 -a difference of $36. I believe I qualify for the Low-Price Guarantee of $48.60 on this product - SONY MVCFD91-O 1024 x 768 Digital Camera.
Thanks, Robert Williamson
December 9, 1998 3:30 AM - For information on how to receive your
price-difference check, call 1-800-562-8888, Mon.-Sun 9am-11pm (est).
Calculation of the amount of your check will take into account sales
tax, shipping, and any rebates. Please allow two weeks for response to your claim.
Thank you,Cassandra,
Your Netmarket Representative
December 9, 1998 9:20 PM - Called 1-800-562-8888 and spoke with Julie - Website was down.
December 9, 1998 10:10 PM - Called 1-800-562-8888 and spoke with Bryan - Bryan filled out forms and stated my account would be credited with the 100% + 35% Low-Price Guarantee of $48.60.
December 9, 1998 10:30 PM - Called 1-888-696-2753 and spoke with Sue -
Sue stated credit was issued and I should receive product by December 14, 1998.
December 17, 1998 1:12 PM - Thank you for taking the time to email us at Netmarket. We want to thank you for placing your order through Netmarket. Unfortunately, we have been notified that the Sony 1024 x 768 Digital Camera had to be revendored. We have a new latest delivery date of 12/23/98. If you feel that this is too much of a delay for you, please contact our office at 1-888-696-2753 to arrange a cancellation. Our Netmarket Representatives are available seven days a week from 9:00 a.m. to 11:00 p.m. (ET).
If we don't hear back from you we'll assume you wish to keep the order. We apologize for the inconvenience and assure you that every effort will be made to minimize your waiting period. If you have any other questions regarding Netmarket, please email us anytime, and we will be happy to assist you.
Thank you,
Claudine,
Your Netmarket Representative
December 23, 1998 6:30 PM - Called 1-888-696-2753 and spoke with Kevin - Kevin stated that there was a new latest delivery date of January 11, 1999. Kevin ask me if I would like to cancel my order and I said no. I asked Kevin what he could offer me and he said he could offer me a $10.00 inconvenience credit at his level and I accepted.
December 31, 1998 4:19 PM - Thank you for the above referenced order
placed with Netmarket for the 1024 x 768 Digital Camera. We are very sorry to inform you that we are unable to fulfill your order. While every effort has been made to satisfy your request, regretfully, we must cancel the item at this time.
December 31, 1998 9:57 PM - This is totally unacceptable! This order was placed November 28, 1998 with many delays and excuses! I demand more than just - we must cancel the item at this time.
January 02, 1999 3:49 PM - Hello! Thank you for taking the time to email us at Netmarket. Please accept our apology for the inconvenience. We regret that we could not fulfill your order. If you would like to place another order, we can provide you with a $15.00 compensation towards your next order. Once your order is placed, please email us the information. We hope this is satisfactory for you.
January 2, 1999 8:05 PM - Sopoline please involve your supervisor in
this matter and thank you for being polite. Your offer of $15.00 compensation toward my next order is totally unacceptable.
January 2, 1999 8:05 PM- As of this date I have not received my
promotional membership package that was offered when I joined your service on November 28, 1998.
Sincerely,
Robert Williamson
Order Number: 11679403
-----Original Message-----
From: NetMarket Customer Service [mailto:service@netmarket.com]
Sent: Saturday, January 02, 1999 3:49 PM
To: rwilliamson@monmouth.com
Subject: RE: Netmarkt Order: 11679403
Hello!
Thank you for taking the time to email us at Netmarket.
Please accept our apology for the inconvenience. We regret that we could not fulfill your order. If you would like to place another order , we can provide you with a $15.00 compensation towards your next order. Once your order is placed, please email us the information. We hope this is satisfactory for you.
We are always happy to assist you with any questions you would have
regarding Netmarket. If you have any additional questions, please email us anytime, and we will be happy to assist you.
Thank you,
Sopoline Teng, Your Netmarket Representative
Original message follows:
This is totally unacceptable!
This order was placed November 28, 1998 with many delays and excuses!
I demand more than just - we must cancel the item at this time.
-----Original Message-----
From: NetMarket Customer Service [mailto:service@netmarket.com]
Sent: Thursday, December 31, 1998 4:19 PM
To: rwilliamson@monmouth.com
Subject: Netmarkt Order: 11679403
RC# 11679403
Dear R. Williamson,
Thank you for shopping with NetMarket.
Thank you for the above referenced order placed with Netmarket for the
1024 x 768 Digital Camera.
We are very sorry to inform you that we are unable to fulfill your
order. While every effort has been made to satisfy your request,
regretfully, we must cancel the item at this time.
In the event that billing has occurred prior to cancellation, credit
will be issued to you in the manner in which you paid for your order. If you paid by credit card your credit should appear on your nest banking statement. If you paid by check, please allow two weeks for your refund to arrive.
We apologize for any inconvenience this may have caused you.
Sincerely,
Eleanor, Your NetMarket Representative
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