Watched a trade execute just after I placed an order for some calls this morning at the open. Thinly traded, looked like my trade (same number of contracts, executed at my limit).
Would like to place an order to sell them. Can't, as I haven't got a confirmation of buy, three hours later.
Same thing with the same issue yesterday at the close....... an order executed, but I couldn't get confirmation until this morning. Schwab says that it's the exchange that doesn't get back to them. I believe that, but...... there has to be a better way.
Been on hold for about 5-10 minutes now, waiting to get a specialist from my 500 team. Pottruck and Schwab just didn't plan ahead for the demand...... this company will grind to a complete halt, IMO, when the next crunch time comes. Good personnel, but not much foresight among management, even after their wake-up call.
Got through to my 500 team for the second time this morning. Still no confirmation or feedback. Bid is $3 on the issue that I believe that I own (and would like to sell), and has been at 3 for at least 30 minutes. Am posting this at 10:59 a.m. Pacific.
Just got a call back from my 500 team. They're working on it. Great personnel, too bad that Pottruck hasn't provided the infrastructure for them to shine in. |
