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Technology Stocks : Dell Technologies Inc.

DELL 138.80

-2.7%

3:59 PM EST

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To: saju chacko who wrote (93182)	1/31/1999 6:04:00 PM
From: Jacktoad	Read Replies (1) of 176387

Saju; RE<<...well she called twice... and both times customer service told her that she had to open up the laptop and diagnose the problem herself with customer service on the phone...>> Well, yeah. I mean, this is not asking too much. In fact, I believe you'll find that the troubleshooting trail for disk related problems mentions that the owner should check the connections( power & interface cable ) to ensure they are secure. There are less imposing steps preceding this one --> CHKDSK, FIXDISK, etc., which may solve the problem and prevent data from being lost or corrupted( if this has not already been done ). 95% of the time, the solution to disk problems are quite straightforward and have a simple solution. The other 5% of the time...well, hopefully you've maintained backups of important data. Work with them, they'll get it straightened out. If the disk is in fact trashed, you'll get a replacement. I'm outta here for the Super Bore!!! JT

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