Monday February 1, 10:35 am Eastern Time
Company Press Release
SOURCE: OpenROUTE Networks, Inc.
OpenROUTE Joins With Unisys to Expand Customer Service Offerings
Alliance Fills Out OpenROUTE's Global Support Programs
WESTBORO, Mass., Feb. 1 /PRNewswire/ -- OpenROUTE Networks, Inc. (Nasdaq: OPEN - news), a leader in providing secure Internet and Virtual Private Networking (VPN) solutions, today announced a support services alliance with Unisys Corporation (NYSE: UIS - news). This strategic relationship allows OpenROUTE customers to choose Unisys for on-site support of OpenROUTE products.
The alliance represents a significant advance in the service and support level provided to OpenROUTE customers. The program is designed to augment OpenROUTE's existing programs by providing world-class on-site service according to defined Service Level Agreements (SLAs). It leverages Unisys proven strength in delivering world class service while utilizing the OpenROUTE customer support center as a single point of contact.
Initially, the Unisys partnership provides OpenROUTE with the ability to offer OpenROUTE Rapid Response service throughout North America. Unisys trained engineers and technicians are dispatched through a central administration system and provide product repair and exchange, on-site, for OpenROUTE customers. The agreement allows expansion to worldwide coverage in the future.
Using the Unisys Web-based Support Online system, OpenROUTE support personnel will be able to immediately submit dispatch requests to Unisys field service personnel. This seamless electronic link enables Unisys to automatically capture OpenROUTE's first-call diagnostics and transmit this information to the field engineering organization responsible for servicing the end-user client location.
''With OpenROUTE's focus on providing mission critical, secure Internet services, our clients are demanding a broader range of services and faster response times,'' said Bryan R. Holley, President and CEO of OpenROUTE. ''The coverage and quality of service that Unisys can provide was a key factor in developing this partnership. As our ISP penetration continues to expand on a global basis, Unisys can greatly simplify our global support requirements.''
''By leveraging the Unisys service delivery capabilities through the Support Online system, OpenROUTE can more readily provide its customers with responsive on-site service,'' said Stephen Martin, vice president, Emerging Markets, Unisys Global Customer Services. ''In addition, the global nature of this system provides OpenROUTE the opportunity to easily expand its on-site services around the world.''
The OpenROUTE relationship is part of Unisys Strategic Service Partnership program. Unisys provides its Strategic Service Partners the opportunity to offer a wide range of support services around the world -- without having to build or buy their own expanded service capability. The program offers electronic access to a single worldwide service call tracking, management and logistics information system as well as marketing support.
Unisys (NYSE: UIS - news) is more than 33,000 employees helping customers in 100 countries apply information technology to solve their business problems. Unisys' solutions are based on a broad portfolio of global information services including systems integration, outsourcing, ''repeatable'' application solutions, consulting, network integration, remote network management, and
multivendor maintenance and support, coupled with enterprise-class servers and
associated middleware, software and storage. Repeatable solutions are focused
on key vertical markets including financial services, transportation,
telecommunications, government, publishing and other commercial markets.
Headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area,
Unisys had 1998 annual revenue of $7.2 billion. Access the Unisys home page
on the World Wide Web -- unisys.com -- for further information.
OpenROUTE Networks, a leading provider of Internet Access products, is ''OPENing the Internet for Business.'' All products feature OpenROUTEa router software, which is recognized by the industry as the best in its class. OpenROUTE software is licensed by IBM, Digital, Ascend Communications, Motorola and many leading vendors. Today, OpenROUTE software powers more than 200,000 routers worldwide. Products come standard with the company's ''ALLWays.Connecteda Guarantee'', can be installed in minutes, and are easily maintained and managed from central network sites. For more information, contact OpenROUTE Networks, Inc., Westboro, Mass., at 800-545-7464 or on the World Wide Web at openroute.com
SOURCE: OpenROUTE Networks, Inc. |
