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Non-Tech : E*Trade (NYSE:ET)
ET 16.45-2.5%Nov 7 9:30 AM EST

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To: DD™ who wrote (4718)2/3/1999 1:25:00 PM
From: Tom_  Read Replies (3) of 13953
 
A system failure...

...is not the same as a power outage. The COO made it clear on CNBC that it was an internal problem. The headline writer at Reuters or Yahoo got it wrong.

The real problem, IMO, and the reason I have not invested in this company yet for the long term, despite being generally pleased with their service, is their propensity to twist. I first saw it in the summer of 97 when their system went to hell and their message was nothing really wrong here; and again with their spin last fall.

It may be good business ethics, I don't know. Apparently it may still linger. In her CNBC phone interview COO Levinson's initial take on today was that customers began "having difficulty" making trades. Only much later in the interview, did she admit that they "couldn't enter orders."

This is not a subtle difference; it's fundamental. It shows a mindset. It does not engender confidence, IMO.

Tom
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