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Strategies & Market Trends : From the Trading Desk

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To: Carl van Rooyen who wrote (4136)	2/4/1999 7:17:00 AM
From: John Carragher	Read Replies (1) of 4969

Carl Experiencing problems with ameritrade over a week ago in confirming trades. I want to go in and make another trade but don't want to move until confirmation of the old one. The same thing on a cancel or change. I understand all these on line orders are cleared manually... The trade could have gone through and the system not updated. I never make another entry until I receive confirmation. Wrote to them a week ago but when are they going to beef up the systems. No response... They do print out have difficulty updating trades on some accounts to call the broker. ha and wait on line for a broker... The part that kills me is these outfits are trying to build more customers and don't have the systems to take care of existing ones. How about the screw up yesterday on etrade who ever heard of updating code during the week while trading is going on. stupid imo John

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