>>I have not received a response to any E-mails I sent to them yesterday.
Here's the form letter I got back .
What BS!
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E*TRADE
Someday, we'll all invest this way
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Dear Sir:
For a period of time this morning, Customers were unable to enter orders
through the trading page of the E*TRADE web site. Trading through the
company's interactive voice recognition system was also affected for part of
the period.
The issue was specific to our trading functionality. Throughout this time,
E*TRADE Customers, members and visitors continued to be able to access other
content areas of the site, including news, quotes and charts. In addition,
at all times, E*TRADE brokers were taking orders over the phone from our
Customers.
The issue was not related to volume or to E*TRADE system capacity. Rather,
it was caused by a software change which had been installed Tuesday night,
and which malfunctioned. Once the diagnosis was complete, E*TRADE
immediately backed out the software change and service was restored across
all electronic channels.
We want to sincerely apologize for any inconvenience.
Sincerely,
Josephine Simmons
E*TRADE Customer Service |
