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Non-Tech : E*Trade (NYSE:ET)

ET 16.45

-2.5%

Nov 7 9:30 AM EST

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To: Andy Riedel who wrote (4947)	2/5/1999 10:17:00 PM
From: Iceberg	Read Replies (1) of 13953

> Lining lawyers pockets will not help EGRP better their service. Andy, The current situation is way, way, way beyond a matter of "service", IMO. We are not talking about "service" in the sense of some smiling customer representative doing his or her job. We're talking about a very serious breach of fiduciary duty. I can't accept any suggestion that Etrade has merely a "service" problem. When Etrade gets into the pockets of innocent customers because of their own abject incompetence and total lack of a functional back-up system, that goes beyond a "service" problem...big time. It becomes a matter of serious irresponsibility and accountability. I beg to differ, and in the strongest possible terms, with anyone who would in any way suggest this is a matter of "service", or that this is an issue of minor importance. Ice

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