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Non-Tech : Online Broker Down - Sue 'em - EGRP, JBOH, AMTD, SCH, NDB
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To: Pluvia who wrote (2)2/5/1999 11:25:00 PM
From: bobby beara  Read Replies (2) of 253
 
Hello Pissed OFF traders, I use AMTD and Schwab. Schwab is excellent from my own personal experience (but more expensive), but you get what you pay for.

I use Schwab for critical time sensitive trading.

I use AMTD more for positional trading. AMTD has been down electronically numerous times over the last month when I've tried to trade. It's very aggravating at times and I have waited on hold for 15 minutes at times, but I do keep in mind the low price service. The staff is friendly and professional and have resolved any problems to my satisfaction (my experience only).

In the old days you used to say you get 2 out of 3:
PRICE - SERVICE - QUALITY

These days people seem to think you should get all three.
NOT POSSIBLE!

I believe that if you are a type A trader, that needs to be almost connected to the trading floor at a reasonable price, you should not count on a discount broker. If you are expecting this kind of service for an $8-$20 trade you are being unrealistic.

Yes it may be that the online brokerage industry is painting an unrealistic picture of what is possible for $8, but I believe it is also the problem with customer expectations being unachievable. In my own business, I have found customer expectations to becoming more and more tougher to satisfy.

IMHO, Don't sue em, just vote with your money, and find a vendor that will satisfy your needs.

bb

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