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Strategies & Market Trends : From the Trading Desk

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To: Carl van Rooyen who wrote (4136)	2/7/1999 1:06:00 AM
From: M.R. Davis	Read Replies (1) of 4969

I had similar problems at Waterhouse - cancelled an order actually on the phone with a broker - but the broker said he couldn't give a confirmed "OUT" - the trading room was too busy. Eventually called and got routed to some high level guy who confirmed an "OUT" and placed a trade for me - didn't fill - so I cancelled online and split it into smaller amounts. 2 days later I find 5000 extra warrants in my account - it took me a long time to sort the mess out with Waterhouse - however they did "eat" it themselves and apologized - while still saying that their system cannot confirm "OUTS" when it's a busy day. Waterhouse - crappy trading system, but very good customer service - safe for investing - hopeless for trading. Mark

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