Dancin' with Myself, A little PR on RMDY:
Remedy's Help Desk Express Named C@ll Center Solutions
1998 Product of the Year
PR Newswire - February 09, 1999 09:50
MOUNTAIN VIEW, Calif., Feb. 9 /PRNewswire/ -- Remedy(R) Corporation (Nasdaq: RMDY),the leading provider of adaptable enterprise applications and the worldwide help desk market leader, today announced its Remedy Help Desk Express(TM) has been awarded C@ll Center Solutions Magazine's Product of the Year. In the publication's first ever awards, Remedy Help Desk Express was recognized for helping companies add value to customer interactions through its fully functioning help desk application. Remedy is a winner in the Help Desk category.
C@ll Center Solutions categorized entries into externally-focused, customer-facing products and internally-focused, company-facing products. Customer-facing products, like Remedy Help Desk Express, were divided into two sub-groups: those providing physical connections to callers, such as PBX and dialing platforms, and those providing ways for companies to add value to customer interactions.
Enabling companies to place significance on customer/company interaction, the no-cost Remedy Help Desk Express allows organizations to track and manage up to 2,000 help desk requests for three help
desk staff members. Help Desk Express provides problem management and resolution, asset management, change tasking and reporting apabilities that improve productivity and quality of service delivered. Technical support is available and an unlimited number of end users can submit requests and search the system for status updates or solutions. Just like other Remedy products, Remedy Help Desk Express has a scalable foundation, integration abilities and adaptability to allow for easy and rapid business development, growth and change. A free, complete copy of Remedy Help Desk Express can be downloaded from the company's Web site at www.remedy.com.
"We're pleased that over 20,000 companies and individuals have put Help Desk Express to work since its launch," said Matt Miller, vice president of marketing and general manager of the IT Service
Management business unit. "Remedy Help Desk Express allows customers in smaller organizations and departments to start quickly and tailor the system to meet their growing needs."
In 1998, Remedy was also named one of Fortune Magazine's 100 Fastest Growing U.S. Companies, one of Forbes Magazine's fastest growing technology companies in the U.S. for the Deloitte & Touche Technology Fast 500 and a Silicon Valley Fast 50 company for its continued financial growth over the last five years. |
