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Technology Stocks : IDT *(idtc) following this new issue?*
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To: Hawaii60 who wrote (2104)2/18/1999 12:58:00 AM
From: Curtis Frazier  Read Replies (1) of 30916
 
You may be correct. I figure one of two things must have happened. Either the problem was fixed or there is a surcharge to use pay phones and the employees don't know about it. I just used the card tonight from my home phone and it charged me only for the minutes I used. If there is a notice on the pay phone for this .65 cent charge, I didn't see it...However, I wasn't looking for it.

If this is indeed the case, the saddest part about it is that the person at IDT should have been able to tell me that there was a charge for using the pay phone. I don't mind paying for the service and I don't mind paying toll charges because those charges are beyond the control of IDT.

When I talk to a rep of the company and I'm told, we don't know why you were charged so much - that is just like when you go to Wal-Mart and buy something and it overscans and the employee just voids out the transaction, puts in the correct amount and goes on. You know very well, the next guy who buys the item will be overcharged.

Assuming you are correct, I will make a public apology. "I apologize for the IDT customer service representative being ignorant about the charge policies of the company for their Net2Phone service." Happy now?
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