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Technology Stocks : Dell Technologies Inc.
DELL 134.22-1.3%3:24 PM EST
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To: Mohan Marette who wrote (102660)2/18/1999 1:27:00 PM
From: my2boys   of 176387
 
I am no computer novice and I far prefer to talk to tech support than slug through someone's online help system. If I have a human to speak to, I can just ask my question and get an answer. I also get additional information that I often did not even know I needed. Granted that Dell's system may be better than most, I still think many folks will insist on personalized service. Others will just plain need the hand-holding.
Perhaps Dell could offer limited telephone support with a fee after X number of calls?

God help Dell if my father-in-law bought a sub 1k computer from them. He would eat the profits in a week of calls!
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