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Hello Bill,
Two good posts Bill. In all the time that we have been together I think you know that I do not mind being called to the mat if we make a mistake. I feel that you know that we take our responsibilities and duties to our customers VERY seriously. Our customers are the only reason we are here, and if we do not provide the level of service you expect and deserve - someone else will!
Just so you know, when we received your initial email yesterday afternoon we immediately set to work to find out what happened, and more importantly, WHY.
I will not go into your account specifics here, as you should already have received the email from Operations detailing our corrective actions. I will only say that we have found and remedied each item, and that I hope this meets with your satisfaction.
Since you did post here I thought it necessary to post a response for the general populace to review.
After you review the information please let me know what else I/we can do to help.
Thanks for your contributions to this thread Bill, and for being there for us and with us for so long.
Sincerely,
Mark K. Stryker
CEO
CyBerBroker, Inc. |
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