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Non-Tech : DMRK- Damark International- The Next One?
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To: advinfo who wrote (68)2/22/1999 12:41:00 PM
From: Arrow Hd.   of 83
 
NorthStar, I agree your experience is troubling to all of us and I am
sure you must not be alone in this regard. I have not tried the
phone service myself but certainly trust your characterization. I
too have sold positions in various stocks based upon poor customer
service and satisfaction. A couple of posts earlier it was mentioned
there may be more to the story and if there is it would help us all if
any additional info could be put out on the thread as long as it is
not privileged. The only explanations I can come up with is either
there is a large volume of phone business coming in from this new
catalogue or they are trying to discourage phone orders and by being
non-responsive they hope to drive business through the web site.
Neither is a good situation. The Internet business should be driven
from an incremental model. Keep your current business running
smoothly and increase volume through the Internet. So I think they
are making a mistake if their lack of responsiveness is actually a
strategy. Hopefully, it is a glitch in unanticipated volumes and they
have a plan to correct it. I am still long DMRK and will continue to
hold but I always appreciate any information from any source on SI.
Thanks for your post.
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