PERI bouncing on 2 news items. Here's one:
Periphonics is New IVR Vendor for
Amway's Automated Order Center
BOHEMIA, N.Y.--(BUSINESS WIRE)--Feb. 22, 1999--Amway Corporation, one of the world's
largest direct selling companies, has replaced its Interactive Voice Response (IVR) system with a
solution from Periphonics Corporation (NASDAQ: PERI - news), a worldwide provider of
products and services for call processing solutions in Computer Telephony Integration and Telecom
Enhanced Network Services.
Amway's objective was to improve services and lower costs by increasing access to the IVR system
by its independent distributors to 24 hours a day, seven days a week. The directive was to give
distributors another access method for order entry in addition to personal telephone contact with live
agents, Web access, and modem access.
''Providing our distributors with as much convenience as practical has always been a major goal for
Amway management and is the reason we offer them alternative means of placing their orders,'' says
Judy Kadish, manager of call center technology. ''Based on our previous experience with
Periphonics systems for other applications, we knew the Voice Processing Series (VPS) systems
would operate well in our planned Computer Telephony Integration environment. That's why we
selected a VPS system for the Amway Automated Order Center and replaced our old system with
the Periphonics solution.''
User satisfaction surveys report the system to be a success. The response was very positive for the
new IVR system and distributors are pleased with increased system access, as they can now place
their orders at their convenience.
The Amway Automated Order Center includes multiple VPS units providing ports in Ada, Michigan
and in Canada. The Canadian based VPS connects to the IBM host in Ada, Michigan via
LAN/WAN access. The U.S.-based systems communicate with the host via directly connected
SNA/SDLC host links.
Amway has become one of the world's largest direct selling companies by offering anyone the
opportunity to have a business of their own. More than 3 million entrepreneurs in 49 affiliate markets
have embraced the Amway business opportunity. They market more than 450 Amway nutrition and
wellness, personal care, home care, home living and commercial products, thousands of other
brand-name products through Amway's catalogs, and a variety of services and educational products.
Periphonics Corporation develops, markets and supports products and professional services for
Computer Telephony Integration (CTI) and for Telecom Enhanced Network Services using
technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and Web
browsers. The Company's products and services automate call and transaction processing, increase
call center agent productivity, and often create new revenue streams for its customers.
Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than
50 countries worldwide.
Contact:
Periphonics Corp., Bohemia
Anne Strauss, 516/468-9591
Anne.strauss@peri.com
or Karen L. Ferraro, 516/468-9276
karen.ferraro@peri.com |
