Great! Would be curious as to who or what you contacted made the response. But, it is not over yet.
That RMA may have to come from the vendor. If they disagree with OnSale's decision, and don't wish to issue an RMA, then there may be another round to go. But, at least they have committed their intention.
As I nrecall it was a Microsoft Win98 product, which was your original issue? Believe me OnSale has no better clout with Microsoft, than you or I. I cannot speak for OnSale, but when it finally comes down, they will probably agree to refund you, even if the vendor refuses to take it back, and eat the loss, for customer satisfaction reasons.
The biggest problem with company's customer service is, that it is relegated to lower level employees, with not that much authority, experience, or knowledge of the primary psychology of customer satisfaction. These people are more into following rules and policy, when speed of reasonable response and then settlement, is the key.
Keep me advised. |
