Energis wins award using NN's ATM:
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11/02/99
Energis Wins Premier Telecom Award
ENERGIS WINS THE UK'S PREMIER TELECOM AWARD
FOR OUTSTANDING QUALITY
AND CUSTOMER SERVICE
Thursday 11 February 1999
The Telecommunications Managers Association (TMA) has named Energis as this year's winner of the TMA Chairman's Award for Quality.
The award is based on TMA members ratings of their telecom suppliers for quality, value for money and innovation. Energis was assessed on its service across 31 different areas including account management, price, security, billing, expertise of staff, innovation and query resolution.
TMA members collectively spend at least £8.6 billion a year on telecoms services.
Martyn Hart, Chairman of TMA, said: "To come out top or even near to the top, with the highest average across all 31 categories, is a remarkable achievement for any company. This is all the more impressive when recognition of excellence comes from the communications professionals themselves. You would be hard put to find a more exacting group."
Mike Grabiner, Chief Executive of Energis said: "We've made it our business to become the best in customer service and quality and this award clearly recognises that. I am absolutely delighted that our customers have voted us number one in the UK."
The 1999 TMA Chairman's Award for Quality was presented by Martyn Hart to Mike Grabiner at a special TMA industry gathering in London on 11th February 1999.
Previous winners of the Award include BT, Worldcom and COLT.
Notes to editors:
1. The 1999 TMA Chairman's Award for Quality reflects the views of the members of the
TMA and other senior communications professionals. The findings were compiled in the TMA's 1999 Market Insight Survey from data collected in January. The full 1999 TMA Market Insight Survey, seventh in the series will be published by TMA Ventures in May.
2. More detailed survey results will be issued at a press briefing on 25 February in London.
3. Energis plc, the telecommunications company focused exclusively on the business marketplace, built its national network primarily along the National Grid's electricity pylon infrastructure. The company has over 6,500 kms of fibre optic cable installed throughout England and Wales, a capacity sharing agreement with ScottishTelecom and an international licence.
Planet Online, the UK's leading business ISP, is a wholly owned subsidiary of Energis.
Energis offers businesses a full portfolio of national and international services together with value-added Internet and intranet services. These services include innovative telephony services, advanced Frame Relay and ATM for data transmission and enhanced voice services such as local rate, national rate and freephone.
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