LOOK AT THIS NEWS!!! HOLY SMOKES!
Registry Magic Previews Virtual Operator Working With New Microsoft Technology for the Internet and Telephony
BOCA RATON, Fla.--(BUSINESS WIRE)--March 2, 1999--
New Technology Allows Users Around the World to Access the Internet
by Speaking Over a Telephone
Registry Magic(R) (NASDAQ: RMAG) announced today they are working closely with Microsoft(R) Corporation (NASDAQ: MSFT) in creating solutions that build on a new generation of Internet technology allowing people to access the Internet over the telephone. These solutions make use of Registry Magic's Virtual Operator(R) speech recognition technology and Microsoft's Web-based IVR technology. Registry Magic is a leader in conversational speech recognition products and services.
The integrated technologies will allow worldwide access to the Internet and execute e-commerce transactions without being in front of a PC or having PC skills. The combined technologies are targeted at large corporations and Internet Service Providers and will increase web site exposure to anyone with a voice. The planned technology will also eliminate the need for interactive voice response systems that may be cost prohibitive and require inefficient, and sometimes annoying, touch-tone menus.
"Open platforms and standards enable new, innovative services for organizations of all sizes and create new opportunities for vendors," said Mark Lee, product manager for Windows Communications at Microsoft Corporation. "Web-based IVR technology is consistent with this movement toward openness and standards by enabling Internet and telephony convergence and we are very pleased Registry Magic is working with us to make this happen."
"We are thrilled to collaborate with Microsoft to combine our speech recognition technologies with their Web-based IVR technology for the Internet," said Walt Nawrocki, CEO and President of Registry Magic. "We share the vision that in the short years to come, users will converse with the Internet just as they do with people, and our Virtual Operator technology is the perfect platform to enable it."
Utilizing a Microsoft Windows NT platform, and named a 'National Treasure' by the Smithsonian Institution, Registry Magic's Virtual Operator performs the tasks of a live operator using advanced speech recognition technology. Answering up to twelve calls at once, the Virtual Operator can save a company thousands of dollars in operational costs, improve customer service and enhance corporate image. Eliminating the need for inefficient touch-tone menus, the Virtual Operator personalizes automated telephone system with natural conversation and overcomes the lack of touch-tone technology internationally where it may not be prevalent.
Microsoft Web-based IVR technology is a new run-time engine that enables vendors a new way of creating and deploying voice applications, such as interactive voice response, using Web technologies. Web-based IVR enables Web site access via a browser or telephone set using voice commands or the telephone dial pad. It lets vendors cost-effectively build scalable IVR and voice processing solutions using Web authoring tools and further enables the convergence of IP and traditional telephony. This technology will be previewed for the first time at Computer Telephony Expo Spring '99.
Registry Magic is a leader in conversational speech recognition products and services. The company's award-winning products utilize proprietary technologies from Registry Magic and Lernout & Hauspie (NASDAQ: LHSPF) and understand spoken words making it easy to access data and perform human-like tasks. Registry Magic is a Dialogic (NASDAQ: DLGC) Platinum Partner and a member of the Nortel (NYSE: NT) Business Affiliate Program, the Siemens Ready Program, and the NEC (NASDAQ: NIPNY) Fusion Program. Authorized dealers and distributors include among others, Entex Information Systems, Inter-Tel (NASDAQ: INTL), and Teleco. For more information on Registry Magic products and services, please call 1-888-762-4428 or visit the Web site at www.registrymagic.com
All trademarks or registered trade names are property of their respective holders. Except for the historical information contained herein, the matters discussed in this news release are forward looking statements. Readers are cautioned that such forward-looking statements involve risk and uncertainties including without limitation the general risks associated with the intense competition and rapid technological change characteristic of the computer telephony and speech technology markets. The forward-looking statements are also subject to risks set forth in Registry Magic's reports filed with the Securities and Exchange Commission. The forward-looking statements contained herein speak only as of the date of this release. Registry Magic expressly disclaims any obligation or undertaking to publicly release any updates or revisions to any such statement to reflect any change in expectations or any change in events, conditions or circumstances on which any such statement is based.
CONTACT:
Media Relations:
Lisa Buyer Atkinson, 954-426-5127
lb@llcomm.com
or
Investor Relations:
Julie Marshall, 305-852-2383
fhawk@hawkassociates.com
or
Sales/Product Information:
Donna Marvin, 561-367-0408
donna.marvin@registrymagic.com
or
Computer Telephony Expo '99 Information:
Microsoft Pavilion and Booth No. 1968
KEYWORD: FLORIDA
BW0080 MAR 02,1999
5:49 PACIFIC
08:49 EASTERN
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